Help & FAQs

Why haven't I received an email confirming my order?

If you have not received your order confirmation email, kindly inspect your spam folder. If the email is not found there, please reach out to our customer service team, providing your transaction ID for further assistance.

Is it possible to cancel my order?

If your order hasn't been shipped yet, you can cancel it through the "My Orders" section. Alternatively, feel free to reach out to us for assistance. It's important to note that once an order has been shipped, we regret to inform you that cancellations are no longer possible.

How can I verify the status of my order?

You can conveniently view the current status of your order on the My Orders and Tracking page.

How can I submit a review?

Upon receiving your package, simply navigate to the "My Reviews" page and click on the "Write a Review" button to share your feedback.

Is it possible to update the delivery address after making a payment?

Certainly! Kindly get in touch with us before your item is dispatched to facilitate the address change process.

How can I obtain my invoice?

Feel free to reach out to us, providing your order number and billing address, and we'll assist you in getting your bill.

From which location are the products shipped?

Our products are dispatched from warehouses situated in America, Europe, and Australia. To expedite your delivery, we prioritize shipping from the warehouse that is closest to your location.

What is the expected delivery time?

The processing time at our warehouse typically takes 1-2 business days. For general products, the delivery time is estimated to be 2-6 business days, while heavier or larger-sized products may have a longer delivery period of 10-15 business days.

How can I obtain tracking information?

You can retrieve tracking information by visiting the "My Orders" page. The tracking details will be promptly updated on this page once your package has been shipped.

Why does my tracking number appear invalid?

Kindly exercise patience as tracking numbers become valid only after the carrier scans the package and uploads the relevant information.

What steps should I take if the delivery is unsuccessful?

Please reach out to the local carrier responsible for your delivery and arrange for a re-scheduled delivery.

What is the duration of the warranty period?

We offer a one-year warranty for items purchased through the official Household Hunter website.

Is it possible to return my item?

Certainly, before initiating a return, kindly review our Returns Policy thoroughly. For any additional queries, feel free to reach out to our customer service team.

What is the process for returning a product?

For items eligible for free returns, please get in touch with our customer service within 30 days of receiving the product to request a return label or return address. After successfully returning the package to our warehouse, please contact us again to initiate the refund process.

Is there a free return option available?

Please note that the official website's return policy is exclusively applicable to orders placed on the official website. We extend a 30-day free return policy to our customers, subject to the following terms:

Terms for Eligible Free Returns:

  1. The product demonstrates abnormal functionality upon receipt.
  2. An incorrect product was dispatched.
  3. The received product is defective.

Terms Ineligible for Free Returns:

  1. Personal preference or change of mind.
  2. The product is unsuitable.
  3. Delayed delivery of the product.
  4. Lack of an instruction manual with the product.
  5. Damage to the product due to unnatural causes.

How do I request a refund?

Kindly get in touch with us and include relevant pictures and videos to support your refund request.

When can I expect to receive my refund?

Refunds will be processed within 15 business days upon receiving the returned item. The exact date of the refund transfer is subject to the policies of the payment channel and the associated bank.

What steps should I take if I haven't received a refund?

Initially, please reach out to your payment bank to verify if the refund has been processed. If the bank confirms that the payment hasn't gone through, kindly contact us for further assistance.

How can I obtain a discount code?

Stay informed about our website's promotional activities to secure a discount code.

What should I do if I overlook using the discount code?

Feel free to apply the discount code during your next purchase, ensuring it's used before the code's expiration date.

Why is my discount code not valid?

Take a moment to review the applicable product range, timing, and other regulations associated with the discount code. For further details, please reach out to us.

Is it possible to apply multiple discount codes to a single order?

Unfortunately, only one discount code can be used per order.

Which payment methods do you accept?

We accept payments through PayPal, Klarna, and credit cards.

What should I do in case my payment fails?

If your payment fails, please review your network environment, payment method, and bank settings to ensure there are no issues.

Do you offer wholesale services?

Please click the "Contact Us" button for further details.

What's the process for resetting my password?

To change your password, navigate to "My Account" and click on "Edit Password." In case you've forgotten your password and are unable to log in, click on "Forgot Your Password" on the login page for assistance.

Why am I unable to log into my account?

Ensure that both your account and password are entered correctly. If you continue to face login issues, please reach out to our Customer Service Team for further assistance.

What's the procedure for changing my email address?

If there's a typo in your registered email address, unfortunately, we cannot make modifications. We strongly advise double-checking your email address before registration. However, if you wish to update your email address in the address book, you can do so by following these steps: Navigate to "My Account" and then select "Address Book."

What's the process for closing my account?

Unfortunately, self-closure of accounts is not available. If you wish to close your account, please reach out to us, and we can assist you in deleting it. It's essential to ensure that all your orders are completed, and any outstanding coupons have been utilized before proceeding with the account closure.

How do I stop receiving emails?

To unsubscribe, you can either click on the "Unsubscribe" link at the bottom of our promotional emails, or you may contact us directly to request removal from our mailing list.